FAQ

FAQ

What is the Difference between your bubble wall fountains and others I have seen around the web?

• From the premium materials we use to the unique designs of our bubble walls the differences are many. However most importantly, unlike many Chinese-imported fountains (which are not serviceable) our bubble wall fountains are made with 100% serviceable and/or replaceable parts for years of enjoyment. We carry all of the parts for our line of bubble walls here on this site. We are also here for you with our online and phone support should you have any questions or concerns, plus we offer a 90 day full satisfaction warranty policy.

After I place my order, how long will my bubble wall take to ship?

• Generally, we ship our stock ordered bubble walls within approximately 5 business days lead time, if your order requires further time, we will contact you immediately. For detailed information on how we ship bubble walls see our Shipping Our Bubble Walls Page.

What is the return or warranty policy on the bubble wall fountains?

• 90 day policy - We offer a 30 day return for exchange/repair policy for any item found to be defective upon purchase, including return shipping costs. We also provide an additional 60 day limited warranty during which time we will replace or repair any defective items for the term of warranty, not covering the cost of return shipping. *We do not cover shipping crates in return costs - we can send replacement crates for an additional charge if you have discarded yours. We do not offer returns for refunds on any items.

Does a bubble wall require any special electrical or water line connections?

• No, all of our bubble wall indoor fountain units are self contained, and require only a outlet to plug the components into (we always recommend a GFCI outlet be used for any fountains). A small amount of water is added to the top off the tank occasionally.

How much water do the bubble wall fountains hold?

• That depends on the size of the panel - our four foot units about two gallons.

Can you just use tap water to fill the bubble tank?

• It is recommended to only use distilled water in your bubble wall, tap water contains impurities and deposits that will discolor, stain, and even damage your bubble wall

Are the bubble walls heavy?

• Not very heavy, a full four foot tank only weighs about 25lbs full of water

Can I change the color of the lighting installed on my bubble wall?

• Yes, in fact you can change it to thousands of colors at the touch of a button on the included wireless remote control!

Is there any assembly required?

• Assembly is very simple and takes only a few minutes - you can contact us anytime with questions

Can the bubble wall tank shatter like glass if damaged?

• No, we use high impact shatter resistant acrylic panels -  they are extremely flexible and rugged

Do you carry replacement parts for your bubble wall fountains?

• Yes, we carry all parts associated with our products and can be ordered directly through us.